Do I need a passport?+
Only for tours that cross into Canada — our Canadian Side and Canadian & American combo tours, plus any private deluxe both-sides tour. American-side tours stay in the U.S. and don't need one.
What's your cancellation policy?+
Free cancellation up to 96 hours before your tour. After that, no-shows and late cancellations can't be refunded.
Is hotel pickup included?+
Yes, on every tour that lists pickup. We text you about an hour before with your guide and bus number. A few short-format tours meet inside Niagara Falls State Park instead — noted on each tour page.
Will I get wet?+
On the boat ride and Cave of the Winds, almost certainly. Ponchos are provided — waterproof shoes and a spare top layer are a smart call.
When does the Maid of the Mist run?+
The boat operates roughly mid-April through early November, weather permitting. Outside that window we run our Winter Wonderland tour and substitute alternatives on combo tours.
Can you do private or large-group tours?+
Yes — our Private Tours give you your own vehicle, guide and pace; pricing depends on group size. See the Private Tours section or send us your dates for a quote.
Where exactly do you pick me up?+
Free pickup at most hotels on the New York side of Niagara Falls and at most major hotels across the river on the Canadian side. Outside those zones, we'll suggest a nearby central meeting point — call +1 716 305 5116 to confirm yours before you book.
What should I wear?+
Comfortable walking shoes are the one non-negotiable — every tour involves a fair amount of walking. Dress for the season otherwise: layers in summer (sun then Falls mist), waterproof outer layer in spring/fall, and a warm hat plus winter boots for our Winter Wonderland tour.
Can I take my phone or camera on the boat?+
Yes — and the photos from the base of the Falls are unreal. The boat hands out a poncho; tuck your phone or camera inside it when you sail into the mist, or bring a clear waterproof pouch. A wrist or neck strap saves the day if anything slips.
What time do tours run?+
Most daily tours depart mornings, with afternoon and evening departures on selected tours (American Side, USA Express, Illumination). Times shift with season — the specific window for each tour is listed on its detail page. We answer the phone daily 8AM–8PM EST if you'd rather just ask.
Is food included?+
Sit-down meals aren't included on our daily tours. There's usually a short snack-and-restroom stop along the way. Eat a solid meal before pickup or right after drop-off. Our NYC tours include a lunch stop — pay-as-you-go on the All-American trip, buffet included on the Canadian & American trip.
How long does a typical tour last?+
American-side tours run roughly 2–5 hours depending on which one you pick. Combined Canadian & American tours land at 6–7 hours. NYC day trips are full-day. Private tours move at whatever pace your group prefers. Exact duration is listed on every tour page.
Do you handle airport transfers?+
Yes — private vehicles between Buffalo (BUF), Toronto Pearson (YYZ) or Niagara Falls International (IAG) and any local hotel. We track your flight, the chauffeur meets you in arrivals, and you go straight to your room. Full detail on the Airport Transfers page.
Can you collect me from the airport and start my tour the same day?+
Yes — just give us your flight number, landing time and chosen tour. We'll coordinate pickup at the gate, get you to your hotel to drop bags (or skip straight to the Falls if your room isn't ready), and slot you into the same-day departure. The transfer is quoted separately from the tour fee.
Are the vehicles air-conditioned?+
Yes — every vehicle in the fleet runs air conditioning year-round. Clean interiors, regular sanitising between tours, and bottled water on board.
Are tours wheelchair- or mobility-friendly?+
Most vehicles need guests to step in and out unassisted or with a travelling companion's help. Folding wheelchairs ride in the cargo bay. Several Falls attractions have stair-only sections (Cave of the Winds, Journey Behind the Falls) which we'll flag at booking. For more involved accessibility needs, please call +1 716 305 5116 so we can match you to the right tour and vehicle.